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Disney is hiring work from home guest services reps now!
Disney is a huge media conglomerate and the biggest entertainment company in the United States. This company makes more than $60 billion a year! Disney is hiring remote guest service reps now in the US!
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You would be assigned to a team whose schedule is approximately 28 hours each week, consisting of 4 weekday shifts AND a weekend shift. Your hours could include holidays, evenings and call-in shifts and may increase during busy times of the year.
The pay rate for this opportunity is $12 per hour and includes perks and benefits to help you live your best life including health and savings benefits, educational opportunities and special extras that only Disney can provide.
Positions are currently available in the following states: Florida, Georgia, Illinois, Kentucky, Mississippi, Nevada, North Carolina, South Carolina, Tennessee, Texas, and Virginia. To be considered for this role, you must live in Kentucky. If you are interested in available opportunities in one of the other states listed, please refer to those postings on our career site.
Relocation assistance is not available for this position.
In this part-time Guest Services role, you will support our online and in-store shoppers of Disney Merchandise. You will use vast online resources and training to resolve customer inquiries, all while contributing to an environment that provides guests with an entertaining and dynamic experience. This is your opportunity to find solutions that best meet our guests needs each time they connect with the shopDisney Contact Center.
On any given day, as a Guest Services Representative, you might:
- Use your impeccable guest service skills to assist inbound queries through calls, chat, social media or email
- Contact guests through outbound calls
- Resolve issues affecting guests’ experiences
- Channel escalated issues to appropriate supervisors/managers
- Bring stories to life with scripted and non-scripted guest-engagement statements
- Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
- Treat all guests and Cast Members with respect and contribute to a positive work environment
- Maintain Disney brand standards in Guest Service
- Uphold company policies per the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Here’s what you’ll need to be successful at this job:
- Guest Service experience demonstrating focused engagement over the phone and by email
- Listen intently, defuse/stay calm to quickly resolve inquiries
- Excellent communication, both verbal and written
- Proficient technical knowledge with the ability to use multiple platforms
- Quiet dedicated space to work from in your home
- Experience working as a member of a team
- Dedicated access to a hard wired, high speed internet connection, utilizing an Ethernet cable or similar
- Minimum 1 year working in a structured environment
- Experience in contact center or retail or service industry
- Experience in online shopping and retail
- Bilingual language skills in: English/French, English/German, English/Italian, and English/Spanish (Spain).
It would be great if you also had experience with:
- Bilingual language skills in:
- English/Spanish (Spain)
CLICK HERE TO APPLY NOW
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